Motorola Q reset

WARNING: Everything will be erased out of the phone!

1.You can navigate using the pad to Start > System Tools > Master Reset

If above doesn't work, try 2nd method below.

1. Start with the Motorola Q powered off, then power the device on.

2. At the startup screen, hold down the center button on the navigation pad for 5 seconds until you get a Master Reset? prompt. Then select Yes.